Frequently Asked Questions
Answers to what families ask us most often. Can't find what you're looking for? Get in touch and we'll help directly.
How do I book a Companion visit?
Register your family, choose a Care & Health Package, and we match a verified Companion near your loved one. You'll get updates as soon as a Companion accepts the visit.
Do I need a subscription to book a Companion Service?
Yes — booking a Companion Service (a home visit) requires an active Care & Health Package subscription. Browsing the Companion Service catalogue is open to everyone, but confirming a visit needs an active plan. Snehito Direct Services (tours, health camps, events) are a separate one-time purchase and don't require a subscription.
How are Companions verified?
Every Companion passes identity and address verification, a background verification certificate, an in-person interview, and manual admin approval before they can be booked. See our Member Safety & Vetting page for the full process.
What is the Health Passport?
A secure, consent-gated record of your loved one's blood group, allergies, conditions, medication, doctors, and uploaded medical documents. A Companion sees only what's explicitly authorized for their active booking — never a full medical history by default. See our Health Privacy Policy for details.
Can I get a refund if a service isn't delivered?
Yes. All Companion Service bookings are prepaid, but you can request a refund if a service isn't delivered. See our Prepaid Refund Policy for the full process and timeline.
How does family abroad stay updated?
Depending on your package, family members get visit notes and health updates, and on eligible plans, live location sharing scoped strictly to an active booking, real-time chat, and voice or video calling with the Companion.
Is my phone number visible to other members?
No. Phone numbers are never shown to other members in any context. All member-to-member contact happens inside Snehito through chat, voice, or video.
How do I reach Snehito directly?
Call or WhatsApp us any time — our Kottayam team is available 24 hours. See our Contact page for the current number, or send us a message there.